Customer Support

Support

"Choice is a great system with friendly and helpful technical support. Selling tickets is an easy procedure, whether you are selling an exchange, single ticket or subscription."
Ted Blankenship
Box Office Manager
Baltimore Opera

Choice Customer Support is provided 24 hours a day, with the support line staffed Monday through Friday from 10am to 7pm (eastern time). Calls placed during non-business hours go to a pager and are generally returned within fifteen minutes.

Support is handled primarily via telephone, but Choice Support also has the ability to easily dial into a client's system (with their permission) via PC Anywhere (v10.0 or higher) for on-screen diagnostics and system analysis.

The cost for Choice Support is extremely competitive (in some cases thousands of dollars less per year than our direct competitors!) and is based on both the purchase price of the software and the method of connectivity between the Client and Choice. Support is based on an annual contract and payment for the next year is due on the contract's renewal date. Support is not available on a "per call" or seasonal basis.

Current customers can click on the button "Client Support Area" for access to the password protected support area.

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